Shipping Policy

SHIPPING INFORMATION

1. The time frame of an order delivery is divided into two parts:
   

   Affected by Covid-19, there will be some delay on the delivery.
   May be delayed by 7-15 days.

• Processing time: 3-8 Business Days
• Shipping time: 

  COUNTRY	SHIPPING METHOD	SHIPPING TIME	COSTS
  United States	Standard	10-20 business days	US $5.99 Free-orders over US$59
  Canada	Standard	8-18 business days
  Australia	Standard	8-18 business days
  New Zealand	Standard	8-18 business days
  United Kingdom	Standard	10-20 business days
  Germany	Standard	10-20 business days

  
  
  
  Due to the impact of the local snowstorm, the logistics has been delayed.May be delayed by 7-15 days.

1. Shipping methods:4px,J&T
2. Shipping fee:Free shipping for orders over $59 ！

How can I track my order?

Once your order is shipped, we will send you an email with the corresponding tracking number. You can copy tracking number and search it at the link below. Please allow 1-2 business days for tracking information to be available.

Click tracking link >> https://www.17track.net/en

Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at info@visikids.com. We’ll either resent a new one to you or give you a full refund.